Thank you for checking on your box. Keep in mind that subscription boxes shipment happens in the first ten days of the month.
We ship from Chicago. We are pretty much in lockdown with curfew in place. We are working with USPS to arrange pickups. We are really monitoring the situation to make sure we can ship all boxes safely.
Also and due to the COVID-19 situation, the USPS is experiencing delays and higher than standard delivery windows. We kindly ask you to remain patient as we are all working hard to make sure you get the Sorpresitas box in the mail as soon as possible.
If you’ve received an email with a tracking number from us, this means the box is fully ready for shipment, but not necessarily that USPS has processed the package. The tracking number in the email is a link to the USPS.com website, where you can check the status of the shipment.
Thank you for your patience during these times, and we hope everything gets back to normal soon.
Founder and CEO